Privacy Policy

This Privacy Policy explains how Rootware Technologies (“Rootware”, “we”, “us”) collects, uses and protects personal information when you visit www.rootware.sa (the “Website”) or contact us through it.

1. Who we are

Rootware Technologies is a technology company headquartered at Nahr Street, Al Ezdihar District, Riyadh 12487, Kingdom of Saudi Arabia. We are responsible for the personal information collected through this Website.

2. Scope

This policy covers the Website only. Personal data processed on behalf of our clients through the Digital Payment Platform (DPP) is handled under our agreements with those clients, and their own privacy notices apply to it.

3. Information we collect

• Information you give us. When you complete our contact form or email us, we collect your name, work email, company, phone number (if provided) and the content of your message.

• Information collected automatically. When you browse the Website we collect technical data such as browser type, device, pages visited, referring page and approximate location derived from your IP address, using cookies and similar technologies.

We do not ask you to submit payment card details on this Website.

4. How we use your information

• To respond to your enquiries and demo requests.

• To communicate with you about our products and services where you have asked us to.

• To operate, secure and improve the Website.

• To comply with our legal and regulatory obligations.

5. Legal basis

We process personal information in line with applicable data protection laws, including the Personal Data Protection Law of the Kingdom of Saudi Arabia. We rely on your consent, on our legitimate interest in responding to enquiries and managing business relationships, or on a legal obligation, as applicable.

6. Cookies

We use cookies that are necessary for the Website to work and, where applicable, analytics cookies that help us understand how the Website is used. You can control cookies through your browser settings. Blocking some cookies may affect how the Website works.

7. Sharing your information

We do not sell personal information. We may share it with:

• Service providers that host or support the Website and our communications, acting on our instructions.

• Our teams in the UAE, the USA and India, where needed to respond to you.

• Public authorities, where we are required to by law.

8. International transfers

Because we operate in several countries and use third-party service providers, your information may be processed outside the Kingdom of Saudi Arabia. Where this happens, we take steps to keep it protected in line with applicable law.

9. Retention

We keep personal information only for as long as needed for the purposes described above, or as required by law. After that, we delete or anonymise it.

10. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure.

11. Your rights

Subject to applicable law, you may ask to access, correct or delete your personal information, and you may withdraw your consent at any time. To make a request, email connect@rootware.sa.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed.

13. Contact us

Rootware Technologies
Nahr Street, Al Ezdihar District, Riyadh 12487, Kingdom of Saudi Arabia
Email: connect@rootware.sa
Phone: +966 55 512 4396